Track your order

Every product page shows its processing period — Same Day, 48 Hours, 15 Days or 28 Days — right next to the size. That's the time we need to procure, authenticate and pack your piece; orders dispatch as soon as it completes. Our warehouse operates Monday–Friday during standard business hours, and around national holidays we take steps to keep any dispatch delay to a minimum. Once dispatched, domestic transit is typically 2–7 days via Blue Dart or DHL, with alternate carriers for remote PIN codes. Mainstreet is a live marketplace, so fulfilment is always subject to stock availability with our sellers. And remember — a “28 Days” product is a pre-order-style drop being procured for you, not a delay.

Yes — a tracking link is sent the moment your order is dispatched, following the latest updates made available by the shipping provider, and this page always has the live view of your order's journey. If delivery runs past the forecast window, write to orders@mainstreet.co.in and we'll open an investigation with the courier. If a parcel looks damaged or tampered with, refuse it at the doorstep if you can and contact us immediately; if it was delivered while you weren't present, reach out and we'll walk you through the next steps. Every Mainstreet parcel is insured for loss and damage up to the value stated by the courier, and for a parcel damaged or lost in transit, a refund or replacement is processed as soon as the courier completes its investigation. One important window: any discrepancy in the delivered product (size, quality, wrong item) must be raised within 24 hours of delivery, or we can't pull the proof-of-delivery from our courier partner and won't be able to stand liable.

Because our products are exclusive and limited-edition, we can't accept returns for change of mind, tried-on or used products, packaging that isn't intact, or differences in warranty start date (warranties are often pre-activated by the manufacturer). We know this policy can feel strict — it's what keeps our limited inventory genuinely limited and every purchase exclusive. We do accept returns in two cases: the product arrived damaged, or you received the wrong size or item. Every such claim goes through a thorough verification, after which you receive store credit or a full refund — and if the product is confirmed defective, inauthentic or incorrectly delivered, we can exchange it within 5–7 business days depending on the product. To initiate a return or claim, just write to orders@mainstreet.co.in and our team will take it from there.

Once placed, an order can't be cancelled — this protects the exclusivity of your purchase and the accuracy of the assortment live on our site. A delivery-address change is the one exception, possible any time before dispatch. As a live marketplace, a stock discrepancy can occasionally surface: if an item becomes unavailable with the seller, we cancel that item and issue store credit valid for 90 days, while the rest of your order ships as normal. Where part of your order is backordered rather than gone, we'll fulfil what's available and check whether you'd prefer to wait for restocking or take the store credit. The credit lands automatically — there's nothing you need to claim.

Every piece on Mainstreet is 100% genuine. We're a marketplace and act solely as a reseller — we procure through a vetted network of global and Indian sources, brand-authorised channels, and verified sellers, and each item passes our in-house authentication before it's dispatched. Our Certified Thrift range is pre-owned and graded, and clearly labelled as such. If an item is ever found inauthentic on verification after delivery, we make it right with an exchange or full refund following the investigation. All brand names, logos and trademarks belong to their respective owners.

Products carry their applicable brand warranty; as a resale platform, claims are processed directly with the issuing brand or authorised service centre, and while we don't assume liability for warranty servicing, we'll always assist with guidance and facilitation. Two things worth knowing upfront: some brands may not accept a reseller's proof of purchase, and certain products may not be covered under brand warranty due to the nature of our business. On watches especially, the manufacturer's warranty may already be activated before purchase, so the warranty start date can differ from your order date. For help with any claim, reach us at orders@mainstreet.co.in.

Yes — we run sourcing requests regularly. WhatsApp us at +91 9137255719 or email orders@mainstreet.co.in with the model, colourway and size, and our team will confirm availability, pricing and an ETA before you commit — there's no obligation until you confirm. Sourced pieces follow the same processing-period system as everything else on the site (typically the 15- or 28-day window) and pass the same in-house authentication before dispatch. Once ordered, you can track a sourced piece right here like any other order.